Return & Refund Policy
Welcome to our online store! We want to make your shopping experience as smooth as possible. Please take a moment to review our Return and Refund Policy. By placing an order, you agree to the terms outlined below.
Return Policy (USA)
We accept returns from the following country: United States.
We offer a 30-day return policy, meaning you can return unused products within 30 days of receiving your item for a full refund or exchange. The product must be in its original, unused condition.
Return Method: Mail.
Return Conditions
To qualify for a return, the product must meet the following conditions:
- The product must be unused, unworn, and in its original packaging.
- The product must have tags still attached.
- A proof of purchase (order confirmation or receipt) is required to process your return.
How to Make a Return?
To begin the return process, please contact our customer support team at:
support@vxystar.shop.
Once your return request is approved, we will send you a return shipping label along with detailed instructions on how and where to send the package back. Please note that packages sent without prior return approval will not be accepted.
Return Shipping Costs
- Defective Products: If the product is defective, damaged during shipping, or incorrect, we will cover the return shipping costs.
- Customer’s Personal Reason: If you purchased the wrong item, size, or no longer wish to keep the item, the customer will be responsible for return shipping costs.
Damaged or Incorrect Items
We recommend inspecting your items immediately upon receipt. If you find that your product is defective, damaged, or incorrect, please contact us right away. We will evaluate the issue and work with you to resolve it promptly.
What If the Product Is Defective?
If the product you purchased from vxystar.shop is defective, we will offer you a full refund or replacement. Please email us at support@vxystar.shop to report the issue. After we verify the problem, we will offer you the following options:
- Replacement with a new product, or
- Full Refund.
Exchange Policy
If you would like to exchange a product, please follow the standard return procedure and return the original item first. Once your return is processed, you can place a new order for the item you want.
Refund Process
Once we receive and inspect your returned item, we will notify you if your return has been approved. If approved, we will process your refund to the original payment method. Refunds typically take up to 10 business days to appear in your account, depending on your payment provider.
Please note that banks or credit card companies may take additional time to process the refund.
Questions?
If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer support team at support@vxystar.shop.
Important Notes for Compliance
- Return Timeframe: You are compliant with Google’s policy, which requires a return window of at least 14 days. Offering 30 days is customer-friendly and favorable.
- Defective Products: Clearly state how defective products will be handled (either replacement or refund), which is key for Google compliance.
- Refund Processing: You clearly mention the refund timeline (10 business days), which helps customers understand how long it may take to see their refund.
- Return Shipping Costs: You differentiate between defective returns and personal reasons for returning, which is important for transparency.
Final Thoughts:
Depending on your specific eCommerce platform, you may want to add any return guidelines that are specific to how returns are processed via the platform.
You may want to clarify how customers will receive their return shipping label (via email, or printed on a website, etc.).
For international customers (if applicable in the future), it’s worth noting that return shipping is at the customer’s expense, which is standard practice.
Contact Us
E-mail: support@vxystar.shop
Business Address:1942 Broadway #314c,Boulder, CO 80302, USA